Support

We're here to help. Whether you have a question about NDIS supports, need to reach your support coordinator, or want to share feedback, our team is available 7 days a week.

Contact channels

After-hours and emergency support

Felice Care provides 24/7 disability support including overnight care and weekend cover. For urgent rostering issues outside business hours, call our main line — calls are diverted to the on-call coordinator.

For medical emergencies always call 000 first.

Feedback

Your feedback helps us improve. Share what's working well, what isn't, or what you'd like to see. You can give feedback by phone, email, in person, or anonymously through our contact form. Family members, advocates and nominees are welcome to provide feedback on a participant's behalf.

Complaints process

We take complaints seriously and follow the requirements of the NDIS Quality and Safeguards Commission.

1. Tell us — call, email, or use the contact form. You can also have an advocate or family member raise a complaint for you.
2. Acknowledgement — we'll acknowledge your complaint within 2 business days.
3. Investigation — we'll investigate fairly, keep you informed, and aim to resolve within 21 days.
4. External review — if you're not satisfied with our response, you can contact the NDIS Quality and Safeguards Commission on 1800 035 544 or via www.ndiscommission.gov.au.

Accessibility

If you need this information in an alternative format (large print, easy English, translated, or read aloud), let us know and we'll arrange it. We can also organise an interpreter through TIS National (131 450) at no cost to you.

Helpful links

• Frequently asked questions
• Our NDIS services
• Suburbs we serve
• NDIS official website
• NDIS Quality and Safeguards Commission